It’s possible that you’ve never heard of Johnson Controls. However, the company is quickly rectifying that by announcing new IP-based alarm monitoring services for its Milwaukee-based facility.

Designed to monitor fire and burglary panels, the new digital service boasts better reliability and response times, when compared to a traditional analog transmission system.

Having the digital signal over IP allows the company to provide continuous monitoring. When transmission failures do happen, they’re detected within seconds. According to Johnson Controls, the older monitoring technology is only validated every 24 hours. This new system saves every second and eliminates the need for analog phone lines, which can also reduce costs to the customer.

“When a security or fire incident occurs, every second matters,” says Paul Pisarski, manager and remote operations center of Building Efficiency for Johnson Controls. “This new technology helps ensure that we are the fastest, most reliable and economic service available.”

The IP service is currently being used to monitor select organizations, such as Covidien, a global provider of healthcare products based in Mansfield, Massachusetts.

Johnson Controls also says that its alarm monitoring facility recently achieved the Five Diamond Certification from the Central Station Alarm Association (CSAA). This means that all of the company’s central station operators have achieved proficiency and certification by passing the CSAA Central Station On-line Operator Training Course.