Quotables: Approaches to Videoconferencing for Decision Makers
Videoconferencing Quotables
Learn from leading videoconferencing experts on how to make the best videoconferencing choices.
By Llanor Alleyne

“Don’t worry too much about the technology until you figure out what your end users need to do in a meeting. Too many times I see a company send out a boilerplate RFP demanding the world with just about every feature and capability known to man. Then a year later, we’re working with them to redesign how everything works so their end users will actually use it. End user needs, workflows, usability/accessibility testing and user experience are important and worth the extra time and effort to understand. ‘If you build it they will come’ methodology doesn’t actually work. ‘Build what they need and do what they want’ is a much better approach. But guessing what [an end user] wants or entrusting the manufacturers to tell you what they want is a bad idea. Can you get it right the first time? Probably not. But I’d rather be addressing the 10-percent miscellaneous adjustments instead of wondering why nobody likes using video the company just invested in.”

— John Vitale, vice president of Products, AVI-SPL

“For decision makers that will be implementing projects in the future it is recommended that they stay in tune with new product offerings that will increase overall performance and simplify the user experience. Network bandwidth is important to an organization’s daily operations and videoconferencing systems can have a significant impact on that bandwidth, so be on the lookout for products that are using lower bandwidth and are providing a viable solution at lower price points than traditionally have been available.”

— Brian Rhatigan, business development manager, Almo Professional AV

“Video online conferencing services are well and capable of delivering boardroom quality video given the same bandwidth of traditional solutions. And they are far more cost effective, because online services such as Nefsis can use off the shelf high-definition webcams and peripherals versus proprietary hardware. Nowadays, you’ve got some choices to take advantage of — off-the-shelf peripherals and industry standards — that you just didn’t have five years ago.”

— Tom Toperczer, vice president of Marketing, Nefsis

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